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Safety and Reliability

A commitment to the communities we serve.

System improvements, employee training, preparedness planning, public outreach—all play a role in how we serve our customers and communities.

 
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Talking Safety

 

Smell. Go. Let us know.

 

When summer rolls around, NW Natural team of safety ambassadors hits the street with the company’s Smell. Go. Let Us Know.® safety exhibit.

From street fairs and movies in the park, to bike rides and safety fairs, the team is on hand to share information (and fresh-popped popcorn!), answer questions, and to remind people what to do if they smell gas.

Last summer NW Natural attended 26 events, where team members spoke with more than 7,500 visitors about natural gas safety while sharing materials with thousands more.

Oh—and if you do smell gas? Leave the area and then let us know!

26

Summer events

 

7,500

safety talks
with event visitors

 
NW Natural reps share information with visitors to the company’s safety exhibit at events all summer long.

NW Natural interacts with visitors to the company’s safety exhibit at summer events.

Mutual Aid for Emergency Response

 
 
 
 

Utilities turn to one another in times of need

Utility industry companies help one another in times of crisis. In 2018, NW Natural teams answered the call for mutual aid.

In the fall, two teams of NW Natural field crews deployed to Massachusetts to help local utility Columbia Gas recover from an incident that disrupted service to thousands.

Our crews quickly gained a reputation among peers for excellence and were in high demand as they helped repair lines and reconnect customers.

NW Natural also assisted other Northwest utilities during the Enbridge pipeline incident in Canada that reduced the region’s gas supply in the fall.


NW Natural field crews like this one helped a Massachusetts utility repair lines and restore gas service to its customers.

NW Natural field crews like this one helped a Massachusetts utility repair lines and restore gas service to its customers.